At pkrpet, we treat your personal data with the same seriousness as your account security. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your data as a pkrpet user in Pakistan.
Before you read the full legal text, here is a plain-language summary of what pkrpet commits to on data privacy.
pkrpet collects only the data genuinely required to operate your account, verify your identity, and process your PKR transactions. We do not harvest data for advertising profiling or third-party resale.
All data transmitted between your device and pkrpet's servers is protected by 256-bit SSL/T LS encryption. Your CNIC details, payment information, and login credentials are never transmitted in plain text.
pkrpet will never sell, rent, or trade your personal data to any third-party commercial organisation. Your information stays within the pkrpet ecosystem and its essential operational partners only.
You can request access to your personal data, ask for corrections, request deletion, or withdraw consent at any time by contacting pkrpet support. We respond to all valid data requests within 30 days.
pkrpet's data handling is aligned with internationally recognised privacy standards. We operate under an international gaming licence that mandates strict data protection obligations for all player records.
Every promotional email or SMS from pkrpet includes an unsubscribe option. You can withdraw marketing consent at any time through your account settings or by contacting support — no questions asked.
This Privacy Policy governs all personal data collected and processed by pkrpet in connection with your use of our platform. By registering an account or continuing to use pkrpet, you confirm that you have read and understood this policy. This document is part of the overall legal framework that includes our Terms & Conditions and Responsible Gaming Policy.
pkrpet ("we", "us", "our") is committed to protecting the privacy and personal data of all users who register and play on our platform. This Privacy Policy describes in clear, transparent terms how pkrpet collects, uses, stores, shares, and protects your personal information when you access or use the pkrpet website, mobile-optimised interface, wallet services, sportsbook, casino games, and any related services (collectively, the "Platform").
This policy has been written to align with internationally recognised data protection standards, including the principles embodied in the General Data Protection Regulation (GDPR). While pkrpet is specifically designed for Pakistani users, we apply global best-practice privacy standards to ensure every player's data is handled with the highest level of care.
If you have any questions about this Privacy Policy or about how pkrpet handles your personal data, please refer to Section 14 (Contact Us) for details on how to reach our support and data team. We are committed to responding to all privacy-related queries promptly and transparently.
pkrpet is an online casino and sports betting platform operated under international gaming licensing standards. Our platform is designed specifically for the Pakistani market, providing cricket betting, live dealer games, slot games, and PKR-denominated wallet services to users aged 21 and above.
For the purposes of this Privacy Policy, pkrpet is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used. We are accountable for ensuring that all data processing activities on the Platform comply with applicable privacy obligations under our international gaming licence.
pkrpet is the data controller for all personal information collected through the Platform. Our data protection practices are governed by the obligations set out under our international gaming licensing framework, which mandates strict player data handling standards.
pkrpet collects personal data in three primary ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third-party verification services. The categories of data we collect are detailed below.
pkrpet strictly follows the data minimisation principle. We only collect personal data that is directly necessary for the stated purpose. If data is no longer required for that purpose, it is either deleted or anonymised in accordance with our retention schedule.
pkrpet uses your personal data for the following specific purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation & management | Name, email, mobile number, DOB | Contract performance |
| Identity verification (KYC) | CNIC, selfie, address documents | Legal obligation |
| Processing deposits & withdrawals | Payment details, transaction history | Contract performance |
| Fraud prevention & AML compliance | Device data, IP, transaction patterns | Legal obligation |
| Responsible gaming management | Play history, self-exclusion requests | Legal obligation / Legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Platform analytics & improvement | Usage data, device data (anonymised) | Legitimate interest |
| Promotional communications | Email, mobile number | Consent |
| Regulatory reporting | Identity, financial, and game data | Legal obligation |
pkrpet does not use personal data for any automated decision-making process that produces significant legal or similarly impactful effects on users, except where such decisions are necessary for fraud detection and account security, in which case you have the right to request a manual review of the outcome.
pkrpet processes personal data only where a valid legal basis exists. The four legal bases we rely on are as follows:
pkrpet does not sell, rent, or trade your personal data. We share data only in the following limited and necessary circumstances:
We engage trusted third-party service providers to support Platform operations. These include KYC verification providers, payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud hosting services, customer support software providers, and fraud screening tools. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to pkrpet.
pkrpet may disclose personal data to regulatory authorities, law enforcement agencies, or licensing bodies where required by law, court order, or as necessary to cooperate with an official investigation. In such cases, pkrpet will disclose only the minimum data required and will notify you of such disclosure where legally permissible.
In the event of a merger, acquisition, or transfer of pkrpet's business operations, personal data held by pkrpet may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to be honoured by the successor entity.
pkrpet will never sell your personal data to advertising networks, data brokers, or marketing companies. We will never share your financial information with other gambling operators. We will never disclose your CNIC or identity documents to any party other than regulated KYC verification services and legally mandated authorities.
pkrpet retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Regulatory / AML obligation |
| KYC / identity documents | Duration of account + 5 years | Gaming licence requirement |
| Financial transaction records | 7 years from transaction date | Financial regulatory obligation |
| Responsible gaming records | Duration of account + 5 years | Licensing / duty of care |
| Customer support communications | 3 years from last interaction | Dispute resolution / audit |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
| Anonymised analytics data | Indefinitely (no personal identifiers) | Platform improvement |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request early deletion of your data where no overriding legal obligation requires us to retain it — see Section 10 for your rights in this regard.
pkrpet implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Despite these measures, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your pkrpet login credentials. If you suspect any unauthorised access to your account, please contact support immediately as described in Section 14.
pkrpet uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. The following types of cookies are used:
These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your wallet currency (PKR), store your responsible gaming preferences, and ensure secure authentication. Essential cookies cannot be disabled without breaking core Platform functionality.
pkrpet uses privacy-respecting analytics tools to understand aggregate user behaviour — such as which games are most popular among Pakistani players, how users navigate from the lobby to specific game categories, and which deposit methods are most frequently used. All analytical data is anonymised before processing and is never linked back to individual user identities.
These cookies remember your display preferences, language settings, and game history so that your pkrpet experience feels personalised each time you return to the Platform from Karachi, Lahore, Islamabad, or anywhere else in Pakistan.
You can manage non-essential cookies through your browser settings or through the cookie preference centre available on the Platform. Disabling analytical or preference cookies will not prevent you from using pkrpet, but may affect the personalised experience of the Platform.
pkrpet does not use third-party advertising cookies or retargeting pixels. We do not share browsing data with advertising networks. Your pkrpet activity will not follow you around the internet in the form of targeted ads.
As a pkrpet user, you hold the following rights over your personal data. These rights are aligned with internationally recognised data protection standards and can be exercised by contacting us as described in Section 14.
Request a copy of all personal data pkrpet holds about you, including account data, transaction history, and KYC records.
Request correction of inaccurate or incomplete personal data held on your pkrpet account without undue delay.
Request deletion of your personal data where it is no longer necessary for its original purpose and no legal obligation requires retention.
Request that pkrpet restrict processing of your data while a rectification or objection request is being resolved.
Request your personal data in a structured, commonly used, machine-readable format so it can be transferred to another service.
Object to processing based on legitimate interests, including direct marketing communications, at any time with immediate effect.
pkrpet will respond to all valid data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
pkrpet is strictly restricted to individuals aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step during registration, and pkrpet employs third-party KYC services to confirm that users meet the minimum age requirement.
If pkrpet discovers at any point that personal data has been collected from a person under the age of 21, the associated account will be immediately and permanently suspended, all data will be deleted, and any deposited funds will be returned to the payment source following a standard verification review.
If you are a parent or guardian and you believe a minor in your household has accessed pkrpet, please contact our support team immediately. We will act without delay to close the account and delete all associated data. Protecting young people from gambling harm is a non-negotiable priority for pkrpet.
pkrpet's servers are operated and maintained in accordance with the requirements of our international gaming licence. Some of your personal data may be processed by our service providers in countries outside Pakistan. Where such transfers occur, pkrpet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our privacy obligations.
These safeguards include contractual data processing agreements with all international service providers, which impose data protection obligations equivalent to those that apply to pkrpet directly. Your data will never be transferred to a country or organisation that does not provide an adequate level of protection for personal data.
pkrpet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify you by sending an email to your registered address and displaying a prominent notice on the Platform. The updated policy will specify its effective date at the top of the document.
Your continued use of the pkrpet Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and contact support to request account closure and data deletion where applicable.
If you have any questions, concerns, or requests relating to this Privacy Policy or to pkrpet's handling of your personal data, please contact our data protection team through the following channel. We are committed to responding to all privacy-related enquiries promptly and transparently.
Email us at: support pkrpet.com
Our data protection team is available Monday to Friday, 9:00 AM – 6:00 PM (PKT). We aim to acknowledge all requests within 48 hours and resolve them within 30 calendar days.
For general account support, including responsible gaming assistance, deposit and withdrawal queries, and technical issues, you may also contact our 24/7 customer support team through the same email address. All communications are handled securely and in strict confidence.
Your data is protected. Your privacy is respected. Now enjoy cricket betting, live casino, and slot games — all in PKR with instant JazzCash and EasyPaisa transactions. For players aged 21 and above only.